فصلنامه مهندسی تصمیم
پیاپی 8 (تابستان 1398)

Insurance companies are one of the most important economic institutions in each country and support other economic institutions and their proper functioning has a significant role in boosting the economy. The purpose of this research is Ranking the branches of Parsiyan Insurance Companys using CFA and MCDM Methods. The sample used, includes 30 Parsian Insurance Branches. Also, experts in the insurance industry have been surveyed in terms of extracting rating and valuation criteria. In the first step, similar studies were reviewed and with the help of experts, 29 effective indicators were developed in the framework of a balanced scorecard. These indicators were reduced to 15 final indicators by using a CFA in four dimensions of the balanced scorecard including financial, customer, internal processes, and growth and learning. Then, with the help of the ANP, the indicators are weighed and finally branches are ranked by the PROMETHEE method. According to the results of the research, two dimensions of customer and financial are more important. Also, the two indices of the share premium of the subsidiary and the operating profit of the branch relative to the whole company have a major role in the growth of insurance branches. The two branches AC027 and AC030 rank first and second

The human resources employed by organizations are the main source of funds for managers, and HRM is the most important and perhaps most important task of managers. Behavior and activity of humans is due to their motives or needs. The issue of allocating fair rewards to those who have a motivational aspect has always been a concern for the managers of the organization. In this paper, we have tried to provide a model for calculating motivational payments to employees. Given the nature of the uncertainty of individuals in organizations, this research uses a fuzzy logic method to provide a methodology to address this issue. It is worth noting that the resulting model is presented to evaluate its effectiveness in a training organization and its results. Due to the obvious capabilities of the fuzzy method in helping to make decisions with uncertainty, this method will be used in the calculations of this model. The present model has been used for the number of 23 people in the organization and the motivational reward has been calculated per person. The results indicate that executives are fair and satisfied with the amount of rewards allocated to employees

EnThe present research studied the relationship between organizational learning elements and human resources performance. Population of the research consisted of all managers Tehran Telecommunication Company. Data were collected through questionnaires which included 24 questions with seven items. To determine the impact and ranking theprinciples of organizational learning in performance of human resources, Technique for Order Performance by Similarity to Ideal Solution or fuzzy TOPSIS was applied. The relationship between variables was measured using correlation coefficient and it was specified that there is a positive and significant relationship between individual skills, mental models, common perspective, team learning and system thinking and organizational productivity of managers of Tehran Telecommunication Company.  Five main factors were analyzed in the research, including individual skills, mental models, common perspective, team learning, and systematic thinking. From managers' point of view in the research, individual skills have the greatest and common perspective has the least impact on human resources performance in organization.

The right choice of research projects is one of the most important effective ways to increase the productivity of research projects and allocate the resources appropriately. Training and education is one of the most important institutions for educating the students and prosperous people of the country. Due to the limited resources of this organization and, on the other hand, the expansion of scrupulous plans, prioritizing research projects is essential. Data coverage is one of the most important nonparametric tools for evaluating the performance of decision-making units. In this method, we evaluate the performance of the units by calculating the relative efficiency of the units. Also, due to the uncertainty of the data, the values ​​of the indices of research projects, by using the fuzzy data envelopment analysis, we prioritize the research projects. By reviewing the literature and research background, prioritizing research designs based on cost, time, risk, project quality and performance criteria in upgrading the country's macro level, which was categorized in two groups of data and outputs, respectively. The numerical and verbal values ​​of the indicators of the designs have been gathered by agreement with the experts. The results of the research indicate that the project "Reviewing the characteristics of the pay-as-you-go system and evaluating it based on the competency and competency benchmark and model presentation" is among the top priorities and should be considered more than other plans.

Internet revolution and ICT have changed the world and access to information and communication of the people with each other is possible more than past. In this new environment, relying on E-word of mouth communication could be a way to achieve a competitive advantage. Given the pervasive role of new technologies in Service industry as well as importance of customer loyalty in the insurance industry, the aim of this study was to investigate the effect of interactivity of Electronic word of mouth advertising and E-Quality on E-loyalty between insured. Decision support satisfaction and E-trust is intended as intervening variables. Statistical society included all people who go online for Mellat insurance and have used the services of the company. To test the hypotheses and data analysis, structural equation modeling was used. The results showed that interactivity of electronic word of mouth, has positive and significant effect on the E-quality and E-quality has positive and significant effect on E-trust and Decision support satisfaction. According to the results, Decision support satisfaction and E-trust has positive and significant effect on electronic loyalty. The results show that there is no significant relationship between interactivity of word of mouth advertising and the Decision support satisfaction.

Many researches on online technology and online auditing applications have been conducted, but researches on online auditing performance are very limited. The purpose of this study is to analyze the factors affecting performance and to assess the performance of online auditing using Gray Analysis (GIA). The statistical society of this study is 10 top stock companies who want to use online auditing. After reviewing the literature and identifying the factors affecting online auditing, factors are presented to the managers of these companies in paired matrix. After collecting the data, the data are analyzed using the Gray theory method. Based on the results, the implementation cost index of the online auditing project has the highest impact and the risk control index of the online auditing project has the least impact on online auditing performance. In the ranking of indicator options, the highest score is related to the software and hardware cost option and the lowest score is related to risk control cost.